Prague Storyways

Terms of Service

Plain-English terms. The guarantees below are the legal versions of the promises published across this site.

1 · Who we are

Prague Storyways is a brand operated by Transport Artists s.r.o., ID 05890942, VAT CZ05890942, Prague, Czech Republic — a licensed and insured transport company founded in 2017. Contact: info@praguestoryways.com, phone +420 777 553 269. You can verify the company in the Czech public register.

2 · Bookings and confirmation

Payment is taken at booking (deposit or full, as chosen at checkout). You immediately receive an automatic booking received notice; a booking becomes confirmed once we send a written confirmation following our capacity check, normally within 12 hours of payment. If we cannot confirm, the full amount paid is refunded to the original payment method. The guarantees in sections 5–7 apply from confirmation.

3 · Prices and payment

All prices are per vehicle, not per person. Prices are published in two fixed price lists — EUR and USD — and your card is charged in the currency you select at checkout, with no conversion and no dynamic currency conversion. We never ask for bank transfers. At checkout you may pay a 25% deposit or the full price; for deposit bookings, the balance is charged to the same card, in the same currency, 48 hours before pickup, when the free cancellation window closes — this is stated at checkout. Refunds are issued in the original currency to the original card. The charge appears on your statement as TA* PRAGUESTORYWAYS.

4 · Cancellation

Cancellation free of charge until 48 hours before pickup — full refund to the original card. If you cancel less than 48 hours before pickup, or do not appear at the agreed pickup point, the full price remains payable and is not refunded. For deposit bookings, the balance is charged to the same card 48 hours before pickup, when the free cancellation window closes; this is stated at checkout. If your cruise line changes your itinerary (berth, schedule, low water), cancellation is free at any time — forward us the cruise line’s notice as the only required proof. All refunds under these Terms are issued to the original payment method within 14 days.

5 · All-⁠Aboard Guarantee (G1)

Applies to transfers to or from a river cruise vessel, and to shore excursions departing from and returning to the vessel, where the customer has provided the vessel’s name and scheduled all-⁠aboard (or embarkation) time at booking, and has accepted the departure time recommended by us. If, due to a cause within our control, the customer misses the vessel’s scheduled departure, we will (i) refund the full price of the affected transfer, and (ii) arrange and pay for onward road transport to the vessel’s next reachable port of call. This guarantee does not apply where the customer shortens the recommended departure time or buffer, provides inaccurate sailing details, or where the delay is caused by events outside our control (e.g. border closures, extreme weather, actions of the cruise line); in such cases we will still make reasonable efforts to assist. This clause states the exclusive remedy for a missed sailing. This does not affect any rights the customer may have under applicable mandatory consumer law.

6 · We Show Up (G2)

Once a booking is confirmed by us in writing, we will not cancel it for commercial reasons (including group size or other demand). If we fail to provide a confirmed transfer, we will automatically refund the full amount paid to the original payment method — as money, not as credit or voucher — and will use reasonable efforts to arrange substitute transport. A booking is “confirmed” once we have sent the written confirmation following our capacity check (normally within 12 hours of payment); if we cannot confirm, the full amount paid is refunded.

7 · Fixed Price (G3)

The price confirmed at booking is final and charged per vehicle, not per person. It includes road tolls, parking, standard waiting time as published, and card processing fees. The price will not increase after confirmation. Waiting time beyond the published free allowance is charged at the published rates and only after we have notified the customer that it has begun to accrue; no charges are added retroactively. All payments are charged in the currency selected at booking (EUR or USD). If any amount is charged above the confirmed total (plus any pre-announced waiting), we will refund the difference without further proof being required.

8 · Waiting time

Free waiting: airport pickups 60 minutes from the actual landing (flight-tracked); port and hotel pickups 30 minutes, with the driver in place 15 minutes early. Beyond the free allowance, waiting is charged in your booking currency at €29/hour (sedan) or €39/hour (V-⁠Class van), in started 30-⁠minute blocks — and only after we have told you it is about to begin. Nothing is ever added retroactively.

9 · Entrance tickets, guides and lunch (day tours)

Entrance tickets, guides at the monuments and lunch reservations arranged by us are optional add-⁠on services passed through at the venue’s own price, with no markup or commission; they are itemised and charged separately from the transfer price and do not form part of it.

10 · Contact

Questions about these terms: info@praguestoryways.com. We answer within 24 hours on working days.